NCUA Board Approves Merger
The Board of Directors and staff of Missouri Corporate Credit Union (MCCU) are pleased to announce that the NCUA Board unanimously approved the merger of MCCU into Kansas Corporate Credit Union (KCCU). The merger date will be July 1, 2015 with the conversion from MCCU’s products and services to KCCU’s coreCONNECT, planned for one month after the legal merger date, or August 1, 2015.
Members should plan on receiving e-mails from both MCCU and KCCU regarding new credentials and training opportunities to assist with the transition to KCCU. Currently, there are two informational webinars designed to provide an overview of the merger and outline the operational changes expected post-merger. Click on the following links to register for one of the webinars. As the content will be the same for both webinars, you only need to attend one or the other session.
KCCU/MCCU Merger Overview Webcast / Session #1 http://www.kansascorporate.org/kansascorp/Events_Detail.asp?id=00B65019DFFA0292
KCCU/MCCU Merger Overview Webcast / Session #2
Also, beginning in July, your credit union will receive dividends on your Perpetual Contributed Capital (PCC) on a monthly basis rather than quarterly. In addition, your credit union’s line of credit with MCCU will carry over to KCCU.
On behalf of MCCU’s Board of Directors and staff, thank you for your support and participation in this important process and pivotal moment in your corporate’s history. We look forward to continuing to serve you with the same personal service and quality products through KCCU.
Please contact MCCU President/CEO, Kitty Gray, with any comments or questions at firstname.lastname@example.org or at 314.542.1335.
Our size is just right
Safety is of paramount importance
If you’re interested in all the things a big corporate credit union can provide but in a more personal setting, we are the corporate for you. We pride ourselves on delivering outstanding member service, easy access to our senior management team, patient and professional help with your problems, and competitive rates and pricing……all focused on you and not on size. Here are our member’s expectations – and we deliver on them:
“Be Invisible” – We don’t even want to know you are there. We have too many other things to do, so be “invisible” to us so we don’t have to take time to deal with you.
“Make it Simple” – A cousin to “invisibility.” Keep the processes simple. We don’t have time to conduct complicated tasks.
“Be Competitive” – You don’t have to pay the highest rates or charge the lowest fees but you have to be competitive.
“Be Sustainable” – Don’t offer me a product and then cancel it. Be there when I need you.
Safety has always been, and remains, our number one priority in investing member’s funds. Check out our most recent CreditWorthiness Report by clicking here.
Missouri Corporate’s 2014 Independent Auditors’ Report, which includes footnote disclosures, various management reports and other required disclosures, can be viewed by clicking on the following link 2014 Annual Report.
Our quality is superb
Tired of getting the run around in dealing with other partners? At Missouri Corporate all phones are answered by humans – no automated attendant. We have internal standards on how quickly phones are answered and how quickly and accurately certain transactions are processed. In 2012 the average time it took our member service representatives to answer a call was eight (8) seconds! We track errors and the amount of time it takes to correct errors. We review the error logs for trends or problem areas and correct as needed.
Our staff is small and well trained. Our member service representatives, the folks that answer your inquiries, have been with us an average of six (6) years. Our senior staff have been with the organization an average of seventeen (17) years. The organizations we do business with have been thoroughly researched to assure they meet our quality standards.
This continuous focus on quality in both service and products enabled Missouri Corporate to win our state’s most prestigious award – the Missouri Quality Award. Check us out – you won’t be disappointed.